1. Monthly subscriptions
Subscriptions to our products, including OptiNet and EMILock, are billed in advance. Monthly subscription payments are not refundable, including the first one.
You can cancel at any time. The subscription keeps running to the end of the month already paid for, and you are not charged again.
2. Yearly plans
If you cancel a yearly plan partway through the year, we refund the unused full months, less the discount you received for paying yearly. The month in which you cancel is not refunded.
3. Setup, training and custom work
Setup, data import and training fees are refundable in full until the work starts. Once it has started, we refund only the part not yet delivered.
Custom software projects are paid in stages against milestones. A milestone that has been delivered is not refundable; payment for a milestone we have not started is refunded in full if the project is stopped.
4. Billing mistakes
If you were charged twice or charged the wrong amount, we refund the difference, whenever you tell us.
5. How refunds are paid
Write to hello@fullstack.bd or call +8801751530303 with your company name, the invoice number and your bank account details. We reply within one working day.
All approved refunds are paid by bank transfer, whatever method you originally paid with, within ten to fifteen working days of approval.